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THIS CP: COREACHIEVE SOFTWARE AS A SERVICE AGREEMENT ("Agreement") is between CorePartners, Inc., a Maryland corporation with offices located at 6West 3rd Street, Frederick, MD. 21701 USA, ("the Company") and the "Licensee."
1.
TERM AND RENEWAL
The term of this Agreement shall be one month.
1.1
Automatic Renewal. After expiration of
the initial term, the term of this Agreement will automatically renew for
additional, consecutive 1-month periods unless and until the Company receives
notice from the Licensee at least 30 days prior to the expiration date of the
then current term. The pricing for the renewal
period will be in accordance with section 8.5 of this Agreement.
2.
SERVICE
2.1
Access. Upon Licensee's acceptance of
this Agreement by execution and payment of initial fees as defined in the
pricing page of the CP:CoreAchieve
website, the Company will provide Licensee with login access to the CP:CoreAchieve application ("the Software"), for
the term of the Agreement. Company hereby
grants Licensee and its affiliates a license to use the Software as provided
herein for the term of this Agreement.
2.2
Upgrades. During the term of this
Agreement, if the Company upgrades the version of the Software Licensee is
using under this Agreement, Licensee will not
be charged an upgrade fee. Should the Company offer enhancements or
additional optional software modules in the future, Licensee may elect to
purchase access to the enhancements or optional software modules for an
additional fee; however, Licensee has no obligation to do so.
2.3
REMOVED
2.4
No Title. This Agreement confers no
title or ownership in the Software and is not a sale of any rights in the
Software. The Software is protected by copyright
law and international copyright treaty.
2.5
Restrictions of Use. Licensee agrees to
use the Software only for Licensee's and its affiliates' own business. Licensee
shall not (i) use the Software to process or permit to be processed the data of any
other party other than its affiliates, or (iii) use the Software in the
operation of a service bureau.
2.6
Assignment. Licensee shall not assign or
otherwise transfer the Software or this Agreement to anyone, including any
parent, subsidiaries, affiliated entities or
third parties or as part of the sale of any portion of its business, or
pursuant to any merger, consolidation
or reorganization without the Company's prior written consent, which consent
shall not be unreasonably withheld, conditioned or delayed.
3.
SUPPORT
3.1
During the term of this Agreement, the
Company agrees to provide Licensee with telephone access to the CorePartners CP:CoreAchieve
Help Desk during their normal
business hours. After hours support may be available at an additional cost,
contact the Company for additional support offerings and cost.
4.
PRIVACY
4.1
Ownership of Data. The Company considers
Licensee's data input to and/or calculated or otherwise generated by the
Software to be the property of the Licensee. All Licensee data, records,
documents and other information ("Customer Information") provided to the
Company pursuant to this Agreement shall be treated as confidential and shall
not, unless otherwise required by law or court order, be disclosed to any
outside party without Licensee's prior written consent. In the event the
Company is required by law or court order to disclose any of the Customer
Information, the Company will provide the Licensee with prompt written notice so that the Licensee may
seek a protective order or other appropriate remedy prior to any such
disclosure. The Company shall use Customer Information only for the purpose of
performing its obligations under this Agreement and the associated support
thereof.
4.2
Analysis and Billing. The Company
reserves the right to perform statistical analysis of all CP:CoreAchieve data for the purpose of analysis,
aggregate reporting and billing calculation.
5.
SERVICE LEVEL COMMITMENT
5.1
The Company shall use reasonable efforts
to ensure that the Software is available 99.5% of each calendar month. The Company will
also provide nightly backups of the
Customer Information in the unlikely event that emergency recovery is required.
5.2
Error Notification. Licensee agrees to
notify the Company promptly if Licensee suspects the Software is unavailable.
Licensee agrees to provide reasonable information as requested by the Company,
for proper diagnosis/repair. The Company takes no responsibility for Licensee's Internet
connectivity or any Licensee
related connectivity issues.
5.3
"Scheduled Maintenance" shall
mean any maintenance scheduled in the data center at which Licensee's account
is hosted. The Company will notify Licensee
via email in advance of any Scheduled Maintenance. The notification will
include estimated duration of the Scheduled Maintenance. The Company agrees to use reasonable efforts to perform Scheduled
Maintenance during historically low use hours based on average use by its
customers. The Company is permitted to conduct emergency maintenance on an
"as needed" basis.
5.4
Customer Information will be archived based on a rolling
12-month window. Archived Customer
Information will be made available to Licensee upon request.
6.
WARRANTY OF TITLE
The Company hereby represents and warrants to Licensee that the Company has the right to grant to Licensee the rights set forth in this Agreement. In the event of any breach or threatened breach of the foregoing representation and warranty, the Company shall, at its option, either: (i) procure, at the Company's expense, the right for Licensee to use the Software, ii) replace the Software or any part thereof that is in breach with Software of comparable functionality that does not cause any breach, or iii) refund to Licensee the full amount of any fees paid by Licensee to the Company.
The Company shall indemnify, defend and hold harmless the Licensee, its affiliates, and its and their respective officers, directors, partners, members, managers, employees and agents, from and against all liabilities, losses, claims, demands, actions, costs and expenses (including reasonable attorneys' fees and litigation costs) which arise or result from the Software infringing any patent, trademark, copyright, trade secret or other proprietary right held by any third party. The foregoing indemnification shall survive any expiration or termination of this Agreement.
7.
EXPORT REQUIREMENTS
Both
parties agree not to export or re-export the Software or any copy or adaptation
in violation of any applicable laws or regulations.
8.
FEES & PAYMENT
8.1
The total fees payable by Licensee to
the Company for the implementation and use of the Software and any other items
or services that are to be supplied by the
Company in accordance with this Agreement, shall be as set out in the CP:CoreAchieve Website "Pricing Page".
8.2
Payment Terms. Except as otherwise agreed in writing and signed by an
authorized officer of both parties, all payments due to the Company shall be
due and payable in full within five
(5) days of receipt by Licensee of a correct invoice.
8.3
The Company may, at its option and where permissible by law, elect to restrict Licensee's access to
the Software for failure to pay any fees associated with the use of the Software that are past due
by more than one (1) month.
8.4
Taxes. Licensee
shall, in addition to the other amounts payable under this Agreement, pay all
sales, use, value added or other taxes, federal, state or otherwise, however
designated, which are levied or imposed by reason of the transactions
contemplated by this Agreement, excluding taxes based on Company's net income.
8.5
Renewal Pricing. Unless the Company is
notified of the intent to cancel, per section 1.1, this Agreement will renew as
provided in section 1.1 at the same fee structure.
Company has the right to modify the fee structure, with the modification taking
effect upon the next renewal.
8.6
Refund Policy. Unless
otherwise agreed in writing, all customer payments are non-refundable.
9.
TERMINATION
9.1
Termination-Each party shall have the
right to terminate this Agreement and the license granted herein upon the
occurrence of any of the following events ("Event
of Default")
In the event either party violates any provision of this Agreement and fails to cure such violation as set forth in Section 9.2 below: or
In the event the other party (A) terminates or suspends its business, (B) becomes subject in any bankruptcy or insolvency proceeding under federal or state statute,
(C) becomes insolvent or subject to direct control by a trustee, receiver or similar authority, or (D) has wound up or liquidated voluntarily or otherwise: or in the event Licensee notifies the Company of a performance defect as per Section 10.2.
9.2
Notice and Opportunity to Cure. Upon the
occurrence of an Event of Default, a party shall deliver to the defaulting
party a Notice of Intent to Terminate that identifies in reasonable detail the
Event of Default. If the Event of Default remains uncured for thirty (30) days
after delivery of such Notice of Intent to Terminate
the non-defaulting party may: (a) terminate this Agreement and the
license granted herein by delivering to the defaulting party a Notice of
Termination that identifies the effective date of the termination, which date
shall not be less than thirty (30) days after the date of delivery of the
Notice of Intent to Terminate; and/or (b) pursue any legal remedies it may have
under applicable law or principles of equity relating to such Event of Default.
9.3
Access to Customer Information. Upon any
expiration or termination of this Agreement, the Company shall allow Licensee
to export its Customer Information, and
the Company shall make archived Customer Information available to Licensee upon
request.
10.
LIMITATION OF WARRANTY
STATEMENT
10.1
The Company warrants to Licensee that
the Software will perform substantially in accordance with its accompanying
documentation for the entire term of this Agreement.
10.2
If the Company receives notice from the
Licensee of any defect in the Software, the Company will, at its option and
expense, either repair or replace the Software that proves to be defective. If
the Company is unable, within ninety (90) days, to correct a defect that
Licensee has notified the Company of during the
term of this Agreement, Licensee will be entitled to terminate this
Agreement upon written notice.
10.3
Warranty does
not apply to defects resulting from improper or inadequate installation,
maintenance or configuration of the Licensee's own software performed by
non-Company employees, unless said employees were retained as contractors or
consultants by the Company.
10.4
Any implied warranty of merchantability or fitness for a
particular purpose is limited to the duration of the express warranty set forth
above.
10.5
To the
maximum extent permitted by applicable law, in
no event shall the company or its suppliers be liable for any special,
incidental, indirect, or consequential damages whatsoever (including, without
limitation damages for loss of business profits) arising out of the use of or
inability to use the software, even if the company has been advised of the
possibility of such damages; provided, however, the foregoing waiver shall not
apply to third party claims subject to the
indemnification provisions of this agreement. In any case, except for the
company's indemnification obligations under this agreement, the company's
entire liability under any provision of this agreement shall be limited to the
total amount actually paid and payable by licensee for use of the software.
11.
GENERAL PROVISIONS
11.1
Governing Law. This
Agreement will be governed by and construed in accordance with the laws of the
State of Maryland.
11.2
Waiver. The
waiver by either party of any default or breach under this Agreement shall not
constitute a waiver of any subsequent default or breach of the same or of a different kind.
11.3
Entire Agreement. This Software as a
Service Agreement constitutes the entire, final and complete agreement between
the parties pertaining to the usage of CP:CoreAchieve
Software as a Service Licenses, and it shall not be amended, altered or changed
except by Company. This Agreement supersedes any prior oral or written statements, agreements, or representations with
respect to the subject matter hereof. In the event of conflict between the
provisions of this Agreement and any Schedules attached hereto, the provisions
of this Agreement shall control and prevail.
11.4
Severability. In the event that one or
more of the provisions of this Agreement shall be found illegal or
unenforceable, then such provisions shall be deemed
struck and other provisions of this Agreement shall remain in full force
and effect.
11.5
Force Majeure: Neither party shall be in
default or otherwise liable for any delay in or failure of its performance
under this Agreement if such delays or failures arise by any reason beyond its
reasonable control, including, but not limited to, any act of God, any acts of
the common enemy, the elements, earthquakes, floods, fires, epidemics,
riots, or any act or failure to act by another party. The parties will promptly inform and consult with each
other as to any of the above causes, which in their judgment may or could be
the cause of a delay in the performance of this Agreement.
11.6
Arbitration: The parties shall settle
any controversy arising out of this Agreement by arbitration in accordance with
the rules of the American Arbitration Association. A single arbitrator shall be
agreed upon by the parties or, if the
parties cannot agree upon an arbitrator within thirty (30) days, then the
parties agree that a single
arbitrator shall be appointed by the American Arbitration Association. The
arbitrator may award attorneys' fees and cost as part of the award. The award
of the arbitrator shall be binding and may be entered as a judgment in a court
of competent jurisdiction.
11.7
Choice of Law, Venue, and
Jurisdiction: This Agreement shall be deemed to have been made and shall be
construed in accordance with the laws of the State
of Maryland. Any and all suits or actions to enforce or for breach of
the Agreement may be, at Company's option, instituted and maintained in
Frederick County, State of Maryland,
and Licensee expressly agrees to submit to personal jurisdiction in such venue.
11.8
Notices: All notices under this
Agreement shall be in writing and shall be delivered by (i)
depositing the notice in the mail, using registered mail, return receipt
requested, addressed to the address below or to any other address as the party
may designate by providing notice, (ii) faxing the notice by using the
facsimile number set forth below or any other facsimile number as the party may
designate by providing notice, (iii) overnight delivery service addressed to
the address below or to any other address as the party may designate by
providing notice , or (iv) hand delivery to the individual designated below or
to any other individual as the party may designate by providing notice. The
notice shall be deemed delivered (i) if by registered
mail, four (4) days after the notice's deposit in mail, (ii) if by facsimile on the date the notice is faxed,
(iii) if by overnight delivery service, on the day of delivery by the delivery
service, and (iv) if by hand delivery, on the date of hand delivery.
COMPANY: CorePartners, Inc.
6West 3rd Street,
Frederick, MD. 21701
Attention:
Peter Oykhman
Facsimile
No: 301-695-6348
11.9
Counterparts, This Agreement may be
executed in one or more counterparts, each of which shall be deemed on original
and all of which shall constitute one and the same instrument. Clicking the
"I Accept" button on the CP:CoreAchieve
"Terms and Conditions"
page shall be effective and binding on this Agreement and shall be treated the
same as original signatures on original documents.
Revision 09102020